Contact us

Choose a full surgeon consultation (£150, 45 minutes) or book a brief talk & ask him some questions (complimentary, 10 minutes).

4 OPTIONS

1  Book online: full surgeon consultation & pay online. If you can’t find a suitable online appointment, please call as there are others.

2  Book online: 10 minute Q&A phone  / video call with the surgeon, no fee

3  Complete the form: We’ll call you 

4  Call us: 0121 487 0877

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PRIVACY POLICY

VISICARE PRIVACY POLICY

Your privacy is important to us and this policy describes how Visicare Limited uses and protects your information, the choices you have in relation to your personal data and how you can contact us.

The data controller for this site is Mr. Mark Wevill who is registered with the Information Commissioner’s Office. The personal data we collect is to provide you with the services you request. We collect this data for example when you request an appointment. We only share your personal data with the hospitals and clinics that assist us in providing these services, unless we are required to do so by law. We may also collect “special category data” such as personal data concerning the health of an individual and ethnic data.

Data minimization

We aim to only to collect and store information that is required for the delivery of the services which you request. And we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for this purpose. We store and process your data in accordance with EU General Data Protection (GDPR) regulation and Privacy and Electronic Communications Regulations (PECR).
We may share your personal data with:

  • Third party health care providers, such as other health care providers, doctors, surgeons, clinic and hospitals.
  • Third party service providers processing data on Visicare’s behalf, for example the website host, a telephone answering service, providers of intraocular lenses and other equipment or service providers as is necessary for your care, Healthcode and private medical insurance companies for billing for consultations and procedures.
  • If you receive services from us and that service transfers to a new provider, we may share your personal and confidential medical information with the new provider.
    We will never sell your data on.
Data retention

Your data will be deleted after 10 years.

Your rights in relation to your personal data

We will retain patient data in order provide the medical duty of care. But you have the right to access your data and to request modification or deletion. In the event your data is incorrect you may ask us to correct it. You can request a subject access request, and we will provide all data held within 1 month of the request, where possible. No automated decision will be made using the data. And you can change your consent at any time.

You can contact us in relation to these rights or to object to the processing of your personal data via the contact page on this website by completing the form above or calling 0121 4870877.

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ATTENDING AN APPOINTMENT

CONTACT LENS REMOVAL BEFORE YOUR APPOINTMENT:

Please don’t wear soft contact lenses for 3 days before your vision correction appointment & don’t wear hard contact lenses (also known as RGP or rigid gas permeable contact lenses for 3 weeks) before your appointment. Measurements of the shape of your cornea can be affected by contact lenses, so accurate tests require that your contact lenses are left out. You can still come to the appointment if you’ve worn your contact lenses because we’ll be able to tell you if you’re suitable for treatment & to discuss the treatment options, but you’ll have to come to second appointment for accurate measurements.

INFORMATION TO BRING WITH YOU:
EYE RELATED INFORMATION:

Please bring whatever information you have about your eyes, especially your glasses or contact lens prescription or the package. Any records of eye conditions or treatments you have had will also be helpful. If you have previously had surgery to do away with glasses, please bring any information about your treatment or prescription before the treatment that you can find.

GENERAL HEALTH INFORMATION:

Please bring a list of any medications and the dosage you are taking & tell us if you have a pacemaker.

TRAVEL TO & PARKING FOR THE APPOINTMENT:

Free, off-road parking is available on the forecourt of the Westbourne Centre. Please arrange for someone to pick you up from the clinic or to accompany you or leave by taxi or public transport. You are likely to have drops in your eyes which blur your vision, and it is unsafe to drive for a few hours afterwards. If you do drive, please advise us before drops are put in your eyes & we may ask you to come to second appointment.

WHAT WILL HAPPEN ON THE DAY?

A number of tests will be done involving taking images of your eyes (OCT, wavefront scans and topographic scans). Measurements of the dimensions of your eyes and the focus error will be taken. You will meet Mark Wevill and discuss whether you are suitable and the options. Drops will be placed in your eyes to enlarge your pupils which will blur your vision slightly and it will not be safe to drive for the rest of the day. Please bring some sunglasses with you as the drops will make you sensitive to bright light and allow up to 2 hours for your appointment.

Laser Eye Surgery Clinic Location

Your face to face consultation to improve your vision will be at The Westbourne Centre which has outstanding 5* reviews for patient care.

We use the information you give us to contact you for appointments, give you information about vision correction that you request, or request reviews. If you want us to delete your details please call or mail us. For more information, view our data policy below:

Why us?

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